Performance Scorecards

We partner with you to develop and enhance your learning and evaluation strategies to more tightly align with business goals. Together, we develop performance scorecards that synthesize the critical information and insights you need to manage and continuously improve people initiatives that deliver strategic value.

Business leaders often say that if they can't measure something, they can't manage it. Scorecards close the critical gap between measuring the performance of a support function and better managing the function as a strategic asset for the business.

Scorecards better enable the leaders of support functions or departments to ask the right questions about how to improve operational performance. For example, a VP of leadership development reviewed the function's scorecard and discovered a low rate of leaders applying what they learned from a key initiative. The VP then began asking questions that explored why this was the case and what to do about it. The VP's intervention led to higher application and business impact of the key initiative.

The essence of designing an effective scorecard is to include only that information which is:

1. Most critical to manage the function, and
2. Demonstrates the value that the function adds to the business.

In building a scorecard, less is more. Too much data can overwhelm people and make it more challenging to draw from the data critical insights to improve performance. We work with our clients to:

1. Identify the critical metrics that are required to successfully manage a function and report its value-add
2. Develop workable solutions to collect and report the data
3. Integrate the scorecard into the management processes of the function and the business. For example, the organization may use a balanced scorecard, into which the functional scorecard will have to integrate
4. Conduct training sessions, so that people know how to use and maintain the scorecard, as well as how to translate the information into effective decision-making

Scorecard data also enable the functional leaders to readily answer the tough questions that business leaders may ask about performance. Together, leaders of the business and the support function use the scorecard data to make decisions about how best to manage the function. Decisions are based on facts, and not on guesswork.

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