Research & Publications

Cylient is a Recognized Thought Leader in the Field

Cylient is internationally recognized for conducting groundbreaking research and innovating new approaches in coaching-based leadership development, culture change and learning evaluation. We have extensively published our work, some of which is featured on this website. Please contact us if you would like to talk about our research and publications or would like additional information.

Featured Article: Cylient and the Center for Creative Leadership partnered to explore what 350 senior business leaders expect from coaching cultures and offer ideas on how to create these cultures in organizations. (Download)

Anderson, M.C., Frankovelgia, C., and Hernez-Broome, G., “Creating Coaching Cultures: What Business Leaders Expect and Strategies to Get There.” A CCL Research White Paper, January, 2009.

Featured Article: In this groundbreaking article, Cylient and a senior business leader at Caterpillar describe how a comprehensive change initiative improved senior leadership team functioning and increased employee engagement. (Download) (Note: password is “cylient”)

Anderson, M.C., Anderson, D.L and Mayo, W.D. “Team Coaching Creates Engagement and Strategic Change at Caterpillar,” Global Business and Organizational Excellence, May/June, 2008.

Books

Coaching That Counts by Anderson, D.L. and Anderson, M.C.

This book represents a practical, readable guide for developing, delivering and evaluating high-value leadership coaching. “What a powerful piece of work! Every coach and corporate executive needs to study this book carefully.” – Cheryl Richardson, author, Stand up for Your Life
Bottom-Line Organization Development by Anderson, M.C.

This book provides powerful tools to capture and measure the ROI of OD projects to the business. “OD and HR professionals engaged in any change initiative will be well served to learn and apply these ideas.” – Dave Ulrich, Professor of Business, University of Michigan

Executive Summaries of ROI Studies

These executive summaries are drawn from MetrixGlobal research and client program evaluations and illustrate how ROI and evaluation methodology may be used across a broad spectrum of people initiatives.

  • The Utilization and Impact of Leadership Coaching in Organizations (Download)
  • ROI of Executive Coaching (Download)
  • ROI of Performance Management (Download)
  • ROI of Knowledge Management (Download)
  • The Business Impact of Leadership Coaching at a Professional Services Firm (Download)

Other Publications

Leadership Coaching

Anderson, M.C., Anderson, D.L. and Yuva, J. “A Look Inside Team Coaching,” Inside Supply Management, October, 2008.

Anderson, M.C. “Taking Coaching to the Next Level: Critical Insights from ROI Evaluations,” in Drake, D., et al., The Philosophy and Practice of Coaching: Insights and Issues for a New Era. West Sussex, England: John Wiley and Sons, 2008.

Anderson, M.C. “The Strategic Contributions of Corporate Universities to Leadership Coaching” in Allen, M. Corporate Universities, 2nd Ed., San Francisco: Berrett-Koehler Publishers, Inc., 2007.

Anderson, M.C. and Anderson, D.L. “Leaders Who Coach Create Coaching Cultures” in Kirkpatrick, D. Improving Employee Performance Through Appraisal and Coaching, 2nd Edition, New York, NY: AMACOM, 2006

Coaching-Based Change

Anderson, M.C., Frankovelgia, C. and Hernez-Broome, G. “Leaders reflect on coaching cultures,” Leadership in Action, January/February (Volume 28, Number 6), 2009.

Evaluation and Metrics

Anderson, M.C. “Conversations that Count: Taking a Coaching Approach to ROI,” in Lisa Boyce and Gina Hernez-Broome, Eds., Leadership Coaching Professional Practice Series, New York: Wiley, 2010.

Anderson, M.C. and Goh, F. “Driving Business Value from Performance Management at Caterpillar.” American Society for Training and Development, Measuring Return on Investment e-newsletter, September-October 2008.

Anderson, M.C., Lynch, J., and Brill, P. “The Business Impact of Leadership Coaching: Results from the Second Annual Bench Mark Survey of Leadership Coaching.” International Journal of Coaching in Organizations, vol. 3, 2007.

Goh, F. and Anderson, M.C. “Driving Strategic Value from Performance Management at Caterpillar.” Organization Development Journal, May, 2007.

Anderson, M.C. and Arvin, C. “Evaluation of Leadership Development at Caterpillar” in Kirkpatrick, D, Evaluating Training Programs: The Four Levels, 3rd Edition, San Francisco: Berrett-Koehler Publishers, Inc., 2006.

Anderson, M.C., Dauss, C. and Mitsch, B. “The Return on Investment in Executive Coaching at Nortel Networks” in Mitsch, D.J., In Action: Executive Coaching, Alexandria, VA: American Society for Training and Development, 2002.