About Us

At Cylient, our sole focus is instilling coaching cultures so that “in the moment” coaching and feedback becomes a way of life, and change of any kind gets traction. This is our sole focus because we believe that every organization, regardless of its size or focus, needs to make coaching-based leadership a way of life in order to thrive in our increasingly complex world.

Here’s why your organization needs a coaching culture:

Change has changed. Organizations now face constant, complex, often unpredictable demands to change. The ability to transition quickly and smoothly into new ways of thinking and working differentiates organizations that struggle from those that thrive.

Our traditional approach to leadership is causing problems. Our traditional approach to leadership, with its focus on controlling and correcting people and situations, worked well in the relatively stable environment of the last century. In today’s fast-pace, multifaceted business environments, telling people what they need to do and subtlety (or overtly) punishing people for being “wrong,” creates environments where people avoid sharing their ideas, taking risks, or having honest dialogue. That’s a recipe for frantic activity that produces very few results, and eventually leads to entropy and disengagement.

Coaching-based leadership facilitates change. Coaching-based leadership is the integration of coaching approaches—such as asking questions that ignite insight or using metaphors to shift perspectives—into any conversation with anyone, anywhere at anytime. When coaching-based leadership becomes a way of life the core principles of coaching permeate an organization’s culture. Principle such as:

  • Being curious about how others see the world, rather than getting caught in one’s own emotional reactions to situations
  • Developing others by igniting insight, rather than pushing “answers”
  • Seeing challenges as opportunities to learn, grow and innovate
  • Engaging with others from a place of compassion, rather than judgment
  • Learning with and from each other, in the moment, to collectively to turn challenges into opportunities.
  • This creates an environment where people are able to have more honest and productive conversations, take calculated risks, innovate together, and build coalitions across boundaries. These capabilities are essential for successfully metabolizing change into new ways of thinking and working.

There’s a lot at stake. Don’t wait. A coaching culture—what we call a Change-Able® organization—is the essential foundation for organizations to thrive on change. Change-Able organizations not only navigate change more quickly and successfully than their competitors, they change how the game is played on their competitive fields. That makes it harder for organizations that wait to instill a coaching culture to catch up. It’s truly not a question of “if” your organization will make coaching a way of life, but when. Start now.

Cylient can help

We take a coaching approach to helping you and your organization quickly and successfully transition to a coaching culture. We have a comprehensive suite of Change-Able offerings that work together to form a supportive learning network enabling your organization to embrace “in the moment” coaching and feedback as a way of life.

Contact us to learn how we can help your organization learn to thrive on change.


Dianna Anderson, MCC

Dianna is the CEO of Cylient and a recognized thought leader in the area of coaching-based leadership. She translates the insights she has gained from her experiences as a Master Certified Coach (ICF) and organization change consultant into the creation of innovative learning experiences and initiatives that create lasting business value.

Dianna co-authored Coaching that Counts, a widely recognized source for the business case on coaching in organizations. She taught coaching at the graduate school level at Drake University. Dianna received her MBA from the Ivey School of Business in Canada. She speaks nationally on Coaching-Based Leadership as a faculty member with the Institute for Management Studies.

Watch: Learn how Cylient approaches coaching-based change.


  • The practical, well-researched, real-world examples used in the listening exercises resonated immediately with our team and helped us apply coaching approaches to our everyday issues and challenges. Our teams learned skills that helped our project partners effectively solve their own problems.

    Organization Development Construction Company
  • Leaders at all levels of our organization have gone through the Coaching in the Moment® workshop. I would recommend this workshop to any organization that would like its leaders to be better listeners and coaches.

    VP of Strategy and Quality National Construction Company
  • Untying the Knot® is a simple yet powerful model for helping an individual or team uncover their obstacles and move past them. This model is a critical tool for any leader who wants to help others move from average performance into high performance.

  • Cylient helped our team develop insights across functional lines at a time of rapid growth and very limited resources. Cylient opened avenues for us to improve our communications and team effectiveness, which allowed us to move quickly into new areas of high impact business.

    General Manager Health Services Company
  • Cylient consultants provided our leaders with insightful feedback along with support as they implemented changes, improving their effectiveness as leaders. They enabled good leaders to be great leaders, which provided a competitive advantage to the company.

    VP Human Resources and Communications Food Processing Corporation
  • In our business the pace of change continues to accelerate. Coaching in the Moment has really made a difference in our leaders' and managers' ability to create an engaging work environment for our employees and for our business to be successful.

    VP Manufacturing Tire Manufacturing Company
  • Cylient's coaching has helped individual leaders and departments address difficult problems with grace and caring.

    Senior University Administrator
  • The Coaching in the Moment process is a common sense, easy-to-follow, practical approach to managerial coaching that, when applied consistently, encourages productive manager/employee relationships and fosters an environment of ownership and accountability.

    VP, Human Resources Insurance Company
  • Cylient identified the key skills and behaviors needed for our leaders to engage and inspire their teams. Leaders who embraced coaching approaches were better able to tap into the talents of their teams to drive improved and sustainable results.

    VP Human Resources and Communications Food Processing Corporation
  • Cylient's work with our entire organization provided a great foundation for our Board of Directors and staff to embark on a strategic planning process and open possibilities for our continued success.

    Executive Director Not-For-Profit Services Organization
  • Cylient's Coaching in the Moment® provides simple, powerful, and practical tools and skills that are extremely valuable for professional coaches and managers alike. Their services also help integrate coaching into the culture to increase organizational – as well as individual – effectiveness.

    Director, Learning & Development Testing Services Organization
  • We partnered with Cylient to introduce Cylient's coaching methodology and the Coaching in the Moment Workshop as a part of our Leadership Development Curriculum, which has been a powerful catalyst for creating a coaching culture.

Organizational Effectiveness Consumer Products Manufacturer
  • Coaching in the Moment has provided simple, yet powerful, ways to bring our company vision to life in how we coach our associates and create insight with our customers. The content resonated extremely well within our culture, and is embraced by all who have experienced the workshop.

    SVP & Executive Director, Talent Management Financial Services Corp.
  • Coaching in the Moment is different from other coaching programs on the market because it offers one simple integrated model. The methods go far beyond asking good questions to embrace many coaching approaches. This, in my opinion, makes Coaching in the Moment best in class.

    Partner and Executive Coaching Practice Leader Professional Services Firm
  • Our staff has had great feedback, comments and experience already from putting the Coaching in the Moment tools into action. Cylient’s team of facilitators is amazing – and the coaching is life changing. I am looking forward to seeing new dynamics here in our office!

    Vice President of Membership Services Not-For-Profit Services Organization
  • I use what I learned from Coaching in the Moment with internal clients to explore what beliefs and attitudes they have about their current situation and then use Untying the Knot to help them see underlying issues. This approach has improved how I coach my clients.

    Director of Coaching Aerospace Manufacturer
  • Coaching in the Moment has introduced a different dialogue and a new voice to our organization; one that fosters curiosity, collaboration and an openness that will help us navigate the ever-changing world around us in a newly effective way through enhanced relationships and communication.

    SVP, Talent Management and Development Financial Services Corporation
  • Applying Untying the Knot® within my leadership team unleashed a more insightful and empowering leadership style. Instead of reflexively providing 'management's answers' to issues, leaders asked more probing questions, sought first to understand, which transformed habitual team debate into insight-seeking dialogue.

    North American Business Unit Construction Equipment Manufacturer
  • Going through the Coaching in the Moment workshop gave my leadership team shared knowledge and language to defuse situations. It helped us to have a higher quality insightful conversations that produced the best team answer rather verbal combat over who had the 'right' answer.

    Global Business Unit Construction Equipment Manufacturer
  • Cylient has provided outstanding MetrixGlobal evaluation services to us for many years. They are very professional, exceedingly knowledgeable, and incredibly responsive. They have become trusted partners.

    President, Corporate University Construction Equipment Manufacturer
  • The Coaching in the Moment workshop improved communication across the organization, between managers and their direct reports and in group meetings. Managers now step into conversations they would have avoided.

    VP Human Resources and Communications Food Processing Corporation
  • Through Cylient's coaching, we were empowered to discover true insights and "gifts" for ourselves through a very personal, values-based partnership. Sustainable, life-altering strategies and techniques were introduced and offered by simply shifting the way we look at a situation. AMAZING.

    SVP, Talent Management and Development Financial Services Corporation
  • Coaching in the Moment helped us to transform our manufacturing culture from command and control to empowerment. The practical tools enabled our managers and supervisors to shift their styles to become empowering leaders for our work teams who engaged people at all levels.

    VP, Manufacturing Tire Manufacturing Company
  • As we updated our corporate strategic plan, we identified leadership development as one of our core strategic initiatives. Engagements with Cylient have helped us to coach our organization leaders for a future full of change.

  • Given a charge to help 'change the culture' in an industry steeped in 'command and control,' Untying the Knot provided our teams with a simple, yet powerful model that built collaboration and teamwork, leading to more productive space for discussing solutions and realizing.

    Organization Development Construction Company
  • The practical skills learned in our Coaching in the Moment workshop were readily observed in my leadership team. Leaders' interactions around the table were more effective and they readily applied these new skills and insights. It definitely led to higher employee engagement scores.

    VP North American Business Unit Construction Equipment Manufacturer