Coaching in the Moment® Workshop

Ignite insight with connect and create leadership.

An important step in becoming a Change-Able® Organization starts with the Coaching in the Moment Workshop. At Cylient, we believe everyone can use coaching approaches in day-to-day conversations to help others gain insight from their everyday challenges.

Coaching in the Moment is a fresh, PowerPoint-free one-day workshop that can instill practical coaching skills throughout your organization. Our simple, intuitive Untying the Knot® approach to coaching can be used at any time, with anyone, in any conversation to facilitate learning and create connections. Participants leave the workshop ready to step into conversations they’ve been avoiding.

The recorded listening exercises that are the backbone of the learning experience can also be customized to address specific challenges in your organization. We also have listening exercises specifically written for health-care organizations, HR Business Partner roles, and in Spanish.

Increasingly, organizations are using Coaching in the Moment to support large-scale initiatives—such as re-wiring business models, increasing innovation or merging organizations more smoothly. That’s because any kind of change happens “in the moment” when each person decides to take a risk and do something differently. In these moments, coaching conversations make change happen.

Participation in Coaching in the Moment has helped thousands of people in industries as varied as financial services, manufacturing, insurance, construction, healthcare and transportation, make coaching-based Connect and Create leadership a way of life.

Continue the Learning

Making coaching a habit takes support and dedicated practice. Cylient offers a comprehensive network of learning support to ensure that skills learned in the workshop are immediately applied and coaching-based leadership is instilled into the fabric of your organization.

  • Coach-the-Coach series Weekly emails reinforce skill-building with quick, practical ways to apply what was learned on the job; includes audio and video support.
  • Coaching in the Moment BlogProvides graduates with a private forum to continue learning and to connect with other graduates.
  • Coaching Moments® AppSimple, intuitive program that provides support for conducting coaching conversations. It’s like having a coach in your pocket. Available for Apple and Android.
  • Coaching in the Moment SnapshotA two-hour in person or virtual workshop that prepares people to participate in coaching conversations.
  • Practice SessionsVirtual or in-person one-hour practice sessions featuring listening exercises and real-time skills practice to deepen the learning after the workshops or eLearning.
  • Facilitator CertificationTrains internal facilitators to deliver Coaching in the Moment and Feedback in the Moment. Includes a video of the workshop, comprehensive facilitator’s guide and observation of first delivery of the workshop to ensure facilitators are knowledgeable and confident.

Partner with Cylient today, and bring the many benefits of coaching-based Connect and Create leadership into your organization. Contact us for a WebEx overview of our work or to get invited to an Invitation Only demonstration of our workshops. Learn more about our full Change-Able® Organization suite of offerings.

Watch: What coaching-based leadership is and why it matters.
Watch: Hear the story behind this unique learning experience.


  • Coaching in the Moment is different from other coaching programs on the market because it offers one simple integrated model. The methods go far beyond asking good questions to embrace many coaching approaches. This, in my opinion, makes Coaching in the Moment best in class.

    Partner and Executive Coaching Practice Leader Professional Services Firm
  • The practical, well-researched, real-world examples used in the listening exercises resonated immediately with our team and helped us apply coaching approaches to our everyday issues and challenges. Our teams learned skills that helped our project partners effectively solve their own problems.

    Organization Development Construction Company
  • Through Cylient's coaching, we were empowered to discover true insights and "gifts" for ourselves through a very personal, values-based partnership. Sustainable, life-altering strategies and techniques were introduced and offered by simply shifting the way we look at a situation. AMAZING.

    SVP, Talent Management and Development Financial Services Corporation
  • The Coaching in the Moment workshop improved communication across the organization, between managers and their direct reports and in group meetings. Managers now step into conversations they would have avoided.

    VP Human Resources and Communications Food Processing Corporation
  • Cylient helped our team develop insights across functional lines at a time of rapid growth and very limited resources. Cylient opened avenues for us to improve our communications and team effectiveness, which allowed us to move quickly into new areas of high impact business.

    General Manager Health Services Company
  • Untying the Knot® is a simple yet powerful model for helping an individual or team uncover their obstacles and move past them. This model is a critical tool for any leader who wants to help others move from average performance into high performance.

  • As we updated our corporate strategic plan, we identified leadership development as one of our core strategic initiatives. Engagements with Cylient have helped us to coach our organization leaders for a future full of change.

  • Coaching in the Moment has provided simple, yet powerful, ways to bring our company vision to life in how we coach our associates and create insight with our customers. The content resonated extremely well within our culture, and is embraced by all who have experienced the workshop.

    SVP & Executive Director, Talent Management Financial Services Corp.
  • In our business the pace of change continues to accelerate. Coaching in the Moment has really made a difference in our leaders' and managers' ability to create an engaging work environment for our employees and for our business to be successful.

    VP Manufacturing Tire Manufacturing Company
  • Given a charge to help 'change the culture' in an industry steeped in 'command and control,' Untying the Knot provided our teams with a simple, yet powerful model that built collaboration and teamwork, leading to more productive space for discussing solutions and realizing.

    Organization Development Construction Company
  • Cylient has provided outstanding MetrixGlobal evaluation services to us for many years. They are very professional, exceedingly knowledgeable, and incredibly responsive. They have become trusted partners.

    President, Corporate University Construction Equipment Manufacturer
  • I use what I learned from Coaching in the Moment with internal clients to explore what beliefs and attitudes they have about their current situation and then use Untying the Knot to help them see underlying issues. This approach has improved how I coach my clients.

    Director of Coaching Aerospace Manufacturer
  • Cylient's Coaching in the Moment® provides simple, powerful, and practical tools and skills that are extremely valuable for professional coaches and managers alike. Their services also help integrate coaching into the culture to increase organizational – as well as individual – effectiveness.

    Director, Learning & Development Testing Services Organization
  • The practical skills learned in our Coaching in the Moment workshop were readily observed in my leadership team. Leaders' interactions around the table were more effective and they readily applied these new skills and insights. It definitely led to higher employee engagement scores.

    VP North American Business Unit Construction Equipment Manufacturer
  • Cylient's coaching has helped individual leaders and departments address difficult problems with grace and caring.

    Senior University Administrator
  • Coaching in the Moment has introduced a different dialogue and a new voice to our organization; one that fosters curiosity, collaboration and an openness that will help us navigate the ever-changing world around us in a newly effective way through enhanced relationships and communication.

    SVP, Talent Management and Development Financial Services Corporation
  • Leaders at all levels of our organization have gone through the Coaching in the Moment® workshop. I would recommend this workshop to any organization that would like its leaders to be better listeners and coaches.

    VP of Strategy and Quality National Construction Company
  • Cylient identified the key skills and behaviors needed for our leaders to engage and inspire their teams. Leaders who embraced coaching approaches were better able to tap into the talents of their teams to drive improved and sustainable results.

    VP Human Resources and Communications Food Processing Corporation
  • We partnered with Cylient to introduce Cylient's coaching methodology and the Coaching in the Moment Workshop as a part of our Leadership Development Curriculum, which has been a powerful catalyst for creating a coaching culture.

Organizational Effectiveness Consumer Products Manufacturer
  • Cylient's work with our entire organization provided a great foundation for our Board of Directors and staff to embark on a strategic planning process and open possibilities for our continued success.

    Executive Director Not-For-Profit Services Organization
  • Cylient consultants provided our leaders with insightful feedback along with support as they implemented changes, improving their effectiveness as leaders. They enabled good leaders to be great leaders, which provided a competitive advantage to the company.

    VP Human Resources and Communications Food Processing Corporation
  • The Coaching in the Moment process is a common sense, easy-to-follow, practical approach to managerial coaching that, when applied consistently, encourages productive manager/employee relationships and fosters an environment of ownership and accountability.

    VP, Human Resources Insurance Company
  • Our staff has had great feedback, comments and experience already from putting the Coaching in the Moment tools into action. Cylient’s team of facilitators is amazing – and the coaching is life changing. I am looking forward to seeing new dynamics here in our office!

    Vice President of Membership Services Not-For-Profit Services Organization
  • Going through the Coaching in the Moment workshop gave my leadership team shared knowledge and language to defuse situations. It helped us to have a higher quality insightful conversations that produced the best team answer rather verbal combat over who had the 'right' answer.

    Global Business Unit Construction Equipment Manufacturer
  • Coaching in the Moment helped us to transform our manufacturing culture from command and control to empowerment. The practical tools enabled our managers and supervisors to shift their styles to become empowering leaders for our work teams who engaged people at all levels.

    VP, Manufacturing Tire Manufacturing Company
  • Applying Untying the Knot® within my leadership team unleashed a more insightful and empowering leadership style. Instead of reflexively providing 'management's answers' to issues, leaders asked more probing questions, sought first to understand, which transformed habitual team debate into insight-seeking dialogue.

    North American Business Unit Construction Equipment Manufacturer