A simple, universal approach that helps leaders navigate hard conversations—in real time.
When leaders avoid difficult conversations—coaching others, creating alignment, giving feedback, working through differences—everything slows down.
Untying the Knot® is Cylient’s simple, universal process for navigating these moments. Taught through a progressive five workshop learning path, it builds a shared language that helps leaders handle any conversation with greater clarity, confidence, and alignment.
When one person learns it, hard moments get easier. When everyone learns it, alignment becomes the norm—and solutions move faster.
Over 55,000 leaders worldwide have learned to untie knots in everyday conversations.
Trusted by organizations of all sizes — from Fortune 100 to smaller organizations, in all industries, globally.
Used by organizations across finance, manufacturing, construction, and more.
A structured learning journey designed around the real conversations leaders face every day—coaching others, resolving conflict, offering feedback, and guiding change. Each workshop builds practical skills leaders can immediately apply in their work.
Five focused half-day workshops that build on one another over time. Each workshop introduces new skills and builds a shared language leaders can use immediately in everyday conversations.
Like learning a language, each workshop adds new vocabulary and skills—expanding what your leaders can say and do in increasingly complex situations. But instead of learning separate techniques for each type of conversation, they learn one universal process that applies to all of them .
Five half-day workshops designed to build momentum.
Each session layers on the last, equipping leaders to move through difficult conversations with clarity, confidence, and real traction.
After completing all five, leaders walk away with one go-to process they can use in any conversation, with anyone, without overthinking it.
Train-the-trainer certification is available for organizations wanting to build internal capability and sustain the learning over time.
This is where the journey begins. Leaders learn to recognize “knots”—the unseen moments where work, relationships, and progress get stuck. They explore the three types of knots and gain practical approaches for identifying and untying them in everyday situations.
Learners discover how each person’s worldview shapes the choices they make. They learn a practical approach for revealing new possibilities—inviting people to expand how they see situations and inspiring them to think and act in new ways.
Partnerships are increasingly necessary—and often precarious. This workshop helps peers, colleagues, and even strangers work productively through differences when roles overlap, expectations are unclear, or perspectives don’t align. Participants explore how their intentions shape the outcomes of conversations, and learn how to craft dialogue that builds trust, finds common ground, and forges a shared path forward.
Learners leave with:
A deeper appreciation of how their approach impacts conversations
A better understanding of how to engage others to embrace change
The ability to co-create working partnerships that navigate differences productively
The understanding that complex change is a journey, not an event
Keeping up in a world of continuous change requires continuous learning. That means everyone needs to feel comfortable offering productive feedback that supports learning and growth. This workshop teaches how to offer feedback and coaching in everyday conversations that inspires people to learn and grow.
Learners leave with:
Quick tools for understanding what might be motivating someone's actions
A practical approach for harnessing people's desire to change
A process for offering feedback that feels positive and empowering
More confidence in their ability to offer effective feedback in everyday conversations
Whether working in teams, on projects, or across collaborations, people need a shared language to untangle the issues that keep collective goals from moving forward. When everyone knows how to find and untie knots, groups can identify leverage points for change—those moments where small shifts create meaningful outcomes, building momentum and trust.
Learners leave with:
A practical process for discussing what is stuck in shared initiatives
An appreciation that stopping activities can be as important as starting new ones
The understanding that unraveling complex challenges happens in stages
An innovative approach for orchestrating change with others
When leaders learn to untie knots, something shifts in the organization. Leadership becomes less about control and more about confidently guiding the human side of change—together.
No more talking around the real issues. People can name what's not working.
The important things that have been avoided finally surface—and get addressed.
People stop talking at each other and start talking with each other.
Projects that were stalled gain momentum. Relationships that were stuck improve. Teams that couldn't align find their way forward.
Whether your leadership team is facing a specific challenge or simply wants to role model a more effective approach to leadership, the opportunity to learn together is invaluable.
Need it tailored? We offer customized learning experiences and facilitation options to fit your leadership team—just ask.
Personally available to facilitate private sessions for senior leadership teams
Engaging, incisive facilitation style
Dianna creates a safe space for honest dialogue and breakthrough insights
Experience tailored to each leadership team
Learn more about Dianna →
When your leaders can navigate difficult conversations with confidence—everything else gets easier. Projects move forward. Teams align. People grow. Change happens. Let’s talk about what becomes possible for your organization.
