Cylient’s Untying the Knot® process helps transform difficult conversations into insightful conversations that foster learning, collaboration, and change, in the flow of work.
Trusted for over 20 years
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Co-Founder and CEO, Dianna Anderson, introduces the thinking behind Untying the Knot®
Learn how to turn friction into forward progress.
Every day, your leaders face conversations they’re avoiding — a manager skipping one-on-ones, a talented person repeating the same mistakes, leaders who can’t find common ground, and feedback that never gets said. Teams stay stuck, going in circles.
Untying the Knot® is a simple, practical approach that helps people move through these moments in real time, as work happens.
We call them knots —they are the things that are “not” happening that get in the way of moving forward. It could be a new possibility that a peer just does “not” see. Or it could be a fear that keeps a teammate from sharing a concern or a great idea. Or it could be an action—like delegating—that a new manager does “not” know how to do.
Most people view knots as problems to be fixed
We see them as opportunities.
When knots persist, frustrations grow and progress slows
When people have a simple way to unravel knots in conversations everything shifts.
Telling people to “just do it” makes knots worse
We teach people how to ignite the insights that turn knots into moments of learning and connection.
Change creates a lot of knots!
When leaders untie knots in everyday conversations understanding emerges, trust deepens, and change happens.
Five half-day workshops designed to build momentum.
Each session layers on the last, equipping leaders to move through hard conversations with clarity, confidence, and real traction.
After completing all five, leaders walk away with one go-to process they can use in any conversation, with anyone, without overthinking it.
When challenges get complex, teams don’t struggle from a lack of ideas — they struggle from misalignment.
Untying the Knot gives people a shared language to navigate tough conversations in real time, untangle complexity, and move forward together.
Whether you're strengthening how leaders handle difficult conversations, building collaboration across differences, or developing the capacity to navigate unprecedented challenges—Untying the Knot gives people the process to move forward together.
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