Featured White Papers:

White Paper: Thrive on Change by Building a Coaching Culture

At Cylient, our sole focus is creating coaching cultures, helping you turn complex change into a competitive advantage. See how you can use our comprehensive approach to instill coaching-based leadership as a way of life in your organization.


Anderson, D.L., “Thrive on Change by Building a Coaching Culture”, 2016.

White Paper: Coaching-Based Leadership: What It Is and Why It Matters

Cylient’s white paper Coaching-Based Leadership: What It Is and Why It Matters outlines the business case for making coaching-based leadership a way of life in your organization to achieve sustainable competitive advantage. It includes data from an impact study.


Anderson, M.C. and Anderson, D.L., “Coaching-Based Leadership: What It Is and Why it Matters.” Cylient Insight Series, 2012.

White Paper: Creating Coaching Cultures

Cylient and the Center for Creative Leadership partnered to explore what 350 senior business leaders expect from coaching cultures and offer ideas on how to create these cultures in organizations.


Anderson, M.C., Frankovelgia, C., and Hernez-Broome, G., “Creating Coaching Cultures: What Business Leaders Expect and Strategies to Get There.” A CCL Research White Paper, January, 2009.

Journal Article: Team Coaching Creates Engagement and Strategic Change at Caterpillar

In this groundbreaking article, Cylient and a senior business leader at Caterpillar describe how a comprehensive change initiative improved senior leadership team functioning and increased employee engagement.

Download» (Note: password is “cylient”)

Anderson, M.C., Anderson, D.L. and Mayo, W.D. “Team Coaching Creates Engagement and Strategic Change at Caterpillar,” Global Business and Organizational Excellence, May/June, 2008.


Coaching That Counts by Anderson, D.L. and Anderson, M.C.
This book represents a practical, readable guide for developing, delivering and evaluating high-value leadership coaching. “What a powerful piece of work! Every coach and corporate executive needs to study this book carefully.” — Cheryl Richardson, author, Stand up for Your Life

Other Publications


Anderson, M.C., Anderson, D.L. and Yuva, J. “A Look Inside Team Coaching,” Inside Supply Management, October, 2008.

Anderson, M.C. “Taking Coaching to the Next Level: Critical Insights from ROI Evaluations,” in Drake, D., et al., The Philosophy and Practice of Coaching: Insights and Issues for a New Era. West Sussex, England: John Wiley and Sons, 2008.

Anderson, M.C. “The Strategic Contributions of Corporate Universities to Leadership Coaching” in Allen, M. Corporate Universities, 2nd Ed., San Francisco: Berrett-Koehler Publishers, Inc., 2007.

Anderson, M.C. and Anderson, D.L. “Leaders Who Coach Create Coaching Cultures” in Kirkpatrick, D. Improving Employee Performance Through Appraisal and Coaching, 2nd Edition, New York, NY: AMACOM, 2006


Anderson, M.C., Frankovelgia, C. and Hernez-Broome, G. “Leaders reflect on coaching cultures,” Leadership in Action, January/February (Volume 28, Number 6), 2009.


Anderson, M.C. “Conversations that Count: Taking a Coaching Approach to ROI,” in Lisa Boyce and Gina Hernez-Broome, Eds., Leadership Coaching Professional Practice Series, New York: Wiley, 2010.

Anderson, M.C. and Goh, F. “Driving Business Value from Performance Management at Caterpillar.” American Society for Training and Development, Measuring Return on Investment e-newsletter, September-October 2008.

Anderson, M.C., Lynch, J., and Brill, P. “The Business Impact of Leadership Coaching: Results from the Second Annual Bench Mark Survey of Leadership Coaching.” International Journal of Coaching in Organizations, vol. 3, 2007.

Goh, F. and Anderson, M.C. “Driving Strategic Value from Performance Management at Caterpillar.” Organization Development Journal, May, 2007.

Anderson, M.C. and Arvin, C. “Evaluation of Leadership Development at Caterpillar” in Kirkpatrick, D, Evaluating Training Programs: The Four Levels, 3rd Edition, San Francisco: Berrett-Koehler Publishers, Inc., 2006.

Anderson, M.C., Dauss, C. and Mitsch, B. “The Return on Investment in Executive Coaching at Nortel Networks” in Mitsch, D.J., In Action: Executive Coaching, Alexandria, VA: American Society for Training and Development, 2002.


  • Cylient identified the key skills and behaviors needed for our leaders to engage and inspire their teams. Leaders who embraced coaching approaches were better able to tap into the talents of their teams to drive improved and sustainable results.

    VP Human Resources and Communications Food Processing Corporation
  • The practical, well-researched, real-world examples used in the listening exercises resonated immediately with our team and helped us apply coaching approaches to our everyday issues and challenges. Our teams learned skills that helped our project partners effectively solve their own problems.

    Organization Development Construction Company
  • Through Cylient's coaching, we were empowered to discover true insights and "gifts" for ourselves through a very personal, values-based partnership. Sustainable, life-altering strategies and techniques were introduced and offered by simply shifting the way we look at a situation. AMAZING.

    SVP, Talent Management and Development Financial Services Corporation
  • Coaching in the Moment has introduced a different dialogue and a new voice to our organization; one that fosters curiosity, collaboration and an openness that will help us navigate the ever-changing world around us in a newly effective way through enhanced relationships and communication.

    SVP, Talent Management and Development Financial Services Corporation
  • We partnered with Cylient to introduce Cylient's coaching methodology and the Coaching in the Moment Workshop as a part of our Leadership Development Curriculum, which has been a powerful catalyst for creating a coaching culture.

Organizational Effectiveness Consumer Products Manufacturer
  • The practical skills learned in our Coaching in the Moment workshop were readily observed in my leadership team. Leaders' interactions around the table were more effective and they readily applied these new skills and insights. It definitely led to higher employee engagement scores.

    VP North American Business Unit Construction Equipment Manufacturer
  • Cylient helped our team develop insights across functional lines at a time of rapid growth and very limited resources. Cylient opened avenues for us to improve our communications and team effectiveness, which allowed us to move quickly into new areas of high impact business.

    General Manager Health Services Company
  • Cylient's coaching has helped individual leaders and departments address difficult problems with grace and caring.

    Senior University Administrator
  • The Coaching in the Moment process is a common sense, easy-to-follow, practical approach to managerial coaching that, when applied consistently, encourages productive manager/employee relationships and fosters an environment of ownership and accountability.

    VP, Human Resources Insurance Company
  • I use what I learned from Coaching in the Moment with internal clients to explore what beliefs and attitudes they have about their current situation and then use Untying the Knot to help them see underlying issues. This approach has improved how I coach my clients.

    Director of Coaching Aerospace Manufacturer
  • Cylient's work with our entire organization provided a great foundation for our Board of Directors and staff to embark on a strategic planning process and open possibilities for our continued success.

    Executive Director Not-For-Profit Services Organization
  • Untying the Knot® is a simple yet powerful model for helping an individual or team uncover their obstacles and move past them. This model is a critical tool for any leader who wants to help others move from average performance into high performance.

  • In our business the pace of change continues to accelerate. Coaching in the Moment has really made a difference in our leaders' and managers' ability to create an engaging work environment for our employees and for our business to be successful.

    VP Manufacturing Tire Manufacturing Company
  • The Coaching in the Moment workshop improved communication across the organization, between managers and their direct reports and in group meetings. Managers now step into conversations they would have avoided.

    VP Human Resources and Communications Food Processing Corporation
  • Coaching in the Moment helped us to transform our manufacturing culture from command and control to empowerment. The practical tools enabled our managers and supervisors to shift their styles to become empowering leaders for our work teams who engaged people at all levels.

    VP, Manufacturing Tire Manufacturing Company
  • Cylient has provided outstanding MetrixGlobal evaluation services to us for many years. They are very professional, exceedingly knowledgeable, and incredibly responsive. They have become trusted partners.

    President, Corporate University Construction Equipment Manufacturer
  • Cylient consultants provided our leaders with insightful feedback along with support as they implemented changes, improving their effectiveness as leaders. They enabled good leaders to be great leaders, which provided a competitive advantage to the company.

    VP Human Resources and Communications Food Processing Corporation
  • Given a charge to help 'change the culture' in an industry steeped in 'command and control,' Untying the Knot provided our teams with a simple, yet powerful model that built collaboration and teamwork, leading to more productive space for discussing solutions and realizing.

    Organization Development Construction Company
  • Leaders at all levels of our organization have gone through the Coaching in the Moment® workshop. I would recommend this workshop to any organization that would like its leaders to be better listeners and coaches.

    VP of Strategy and Quality National Construction Company
  • Going through the Coaching in the Moment workshop gave my leadership team shared knowledge and language to defuse situations. It helped us to have a higher quality insightful conversations that produced the best team answer rather verbal combat over who had the 'right' answer.

    Global Business Unit Construction Equipment Manufacturer
  • As we updated our corporate strategic plan, we identified leadership development as one of our core strategic initiatives. Engagements with Cylient have helped us to coach our organization leaders for a future full of change.

  • Coaching in the Moment is different from other coaching programs on the market because it offers one simple integrated model. The methods go far beyond asking good questions to embrace many coaching approaches. This, in my opinion, makes Coaching in the Moment best in class.

    Partner and Executive Coaching Practice Leader Professional Services Firm
  • Applying Untying the Knot® within my leadership team unleashed a more insightful and empowering leadership style. Instead of reflexively providing 'management's answers' to issues, leaders asked more probing questions, sought first to understand, which transformed habitual team debate into insight-seeking dialogue.

    North American Business Unit Construction Equipment Manufacturer
  • Our staff has had great feedback, comments and experience already from putting the Coaching in the Moment tools into action. Cylient’s team of facilitators is amazing – and the coaching is life changing. I am looking forward to seeing new dynamics here in our office!

    Vice President of Membership Services Not-For-Profit Services Organization
  • Coaching in the Moment has provided simple, yet powerful, ways to bring our company vision to life in how we coach our associates and create insight with our customers. The content resonated extremely well within our culture, and is embraced by all who have experienced the workshop.

    SVP & Executive Director, Talent Management Financial Services Corp.
  • Cylient's Coaching in the Moment® provides simple, powerful, and practical tools and skills that are extremely valuable for professional coaches and managers alike. Their services also help integrate coaching into the culture to increase organizational – as well as individual – effectiveness.

    Director, Learning & Development Testing Services Organization